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Have questions about our certifications or training programs? We're here to help you take the next step in your IT career.

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Our Location

1234 Technology Parkway, Suite 500
San Francisco, CA 94107

Phone Number

Main: (415) 555-0123

Support: (415) 555-0124

Email Address

info@digitalacademy.com

support@digitalacademy.com

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

Sunday: Closed

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Frequently Asked Questions

To register for a certification exam, you can follow these steps:

  1. Create an account on our Digital Academy portal
  2. Navigate to the "Certifications" section and select your desired certification
  3. Click on "Register for Exam" and select your preferred testing date and location
  4. Complete the payment process
  5. You'll receive a confirmation email with your exam voucher and instructions

If you need assistance with registration, please contact our support team at support@digitalacademy.com.

Most of our certifications are valid for 3 years from the date of issuance. However, the validity period can vary depending on the specific certification and vendor requirements:

  • Cisco certifications: 3 years
  • Microsoft certifications: 1-2 years (depending on the certification)
  • CompTIA certifications: 3 years
  • AWS certifications: 3 years

To maintain your certification status, you'll need to recertify before the expiration date by either retaking the exam or earning continuing education credits.

Yes, we offer comprehensive preparation materials for all certification exams we support. Our preparation resources include:

  • Instructor-led training courses (both in-person and virtual)
  • Self-paced online courses
  • Practice exams and quizzes
  • Study guides and reference materials
  • Hands-on labs and simulation environments
  • One-on-one coaching sessions

These materials are designed to help you thoroughly prepare for your certification exam and increase your chances of success.

If you don't pass your certification exam on the first attempt, don't worry! Most certification programs allow you to retake the exam after a waiting period. Here's what you should know:

  • Waiting periods typically range from 24 hours to 14 days, depending on the certification vendor
  • You'll need to pay the exam fee again for each retake attempt
  • There may be a limit to how many times you can retake an exam within a certain period

Digital Academy offers exam retake insurance for an additional fee, which allows you to retake the exam once at no additional cost if you don't pass on your first attempt.

Prerequisites vary depending on the certification level and track. Here's a general guideline:

  • Entry-level certifications (like CompTIA A+ or CCNA) typically have no formal prerequisites, though basic IT knowledge is recommended
  • Intermediate certifications often require either a lower-level certification or equivalent experience
  • Advanced and expert-level certifications usually require specific prerequisite certifications and several years of practical experience

We recommend checking the specific requirements for each certification on our website or contacting our advisors for personalized guidance.

Yes, we offer several discount options for certification bundles and packages:

  • Certification Path Bundles: Save 15-20% when you purchase a complete certification path (e.g., CCNA + CCNP)
  • Training + Exam Bundles: Save 10% when you purchase both training and the exam voucher together
  • Group Discounts: Organizations enrolling multiple employees can receive discounts starting at 10% for 5+ participants
  • Alumni Discounts: 15% off for students who have previously completed a certification with us

Contact our sales team at sales@digitalacademy.com to learn more about current promotions and bundle offers.